Expert Toilet Repair Services
Fast, reliable, and professional toilet repair, installation, and replacement for homeowners, renters, and property managers.
Fast & Reliable Toilet Repair Solutions
A malfunctioning toilet can be a major inconvenience, causing water waste, high bills, and potential damage. Whether it’s a clogged, leaking, or running toilet, Elite Rooter offers expert toilet repair services to restore your bathroom’s functionality. Our skilled plumbers provide same-day service and emergency repairs, ensuring quick and efficient solutions.
Emergency Toilet Repair – Available 24/7
Toilet emergencies can happen at any time, and a severe plumbing issue can quickly turn into a major problem if not addressed promptly. If your toilet is overflowing, leaking, or completely blocked, our emergency plumbers are available 24/7 to provide fast and reliable repairs.
Whether it’s a burst pipe, a sewage backup, or a severe clog, we will dispatch a technician to your location as quickly as possible to prevent further damage. If you experience a sudden toilet failure, shut off the water supply valve behind the toilet and call Elite Rooter for immediate assistance.
Common Toilet Problems We Fix
If your toilet frequently clogs, struggles to flush, or backs up, it could be due to a drain obstruction. Our professionals use advanced tools to clear blockages and restore smooth drainage.
A leaking toilet can cause water damage and increase utility costs. Whether the leak is from the tank, base, or internal components, we quickly identify and fix the issue.
A running toilet wastes gallons of water every day. Often caused by a faulty flapper, fill valve, or float system, our team repairs it to prevent excessive water use and high bills.
A wobbly toilet indicates a loose seal or faulty bolts, which can lead to leaks and structural damage. We secure and repair your toilet to prevent further issues.
Exclusive Plumbing Repair Discounts - Save on Emergency Services.
Save big on top-quality plumbing services with our Elite Rooter coupons. Get expert help without the hefty price tag.
How Our Toilet Repair Process Works
Inspection & Diagnosis
Our expert technicians begin by thoroughly inspecting the problem to determine the root cause. Whether it’s a clog, leak, or faulty mechanism, we provide a clear solution.
Professional Repair
We use high-quality tools and parts to carry out the repairs, ensuring long-lasting results and minimal disruption to your daily life.
Follow-Up
Customer satisfaction is our top priority. After the repair, we follow up to ensure your toilet is functioning perfectly and that you’re completely satisfied with our work.
What Our Customers Say
See why our customers love Elite Rooter! Real reviews from homeowners who trust us with their plumbing needs.
Christopher Guglielmo
1 year ago
Aaron arrived on time for our appoinmtent and was able to identify the issue quickly. He provided a quote and was able to accomidate a time to perform the repair that fit our schedule.
Eileen B
1 year ago
I gave Elite rooter plumbing a call around 4pm to ask about doing a quote for a sewage leak that my HOA is refusing to accept as their responsibility, and the sent out a plumber in less than an hour!
Aaron, the plumber rep the sent was very knowledgeable and provided a reasonable flat fee quote on the spot. He even said he could come back to fix the problem the next day. The same job, another plumber stated it would be a 2 person job that would take over 4 hours. Aaron said he could do it by himself.
Elite provides awesome reasonable pro services! Recommend for all your plumbing emergencies
Aaron, the plumber rep the sent was very knowledgeable and provided a reasonable flat fee quote on the spot. He even said he could come back to fix the problem the next day. The same job, another plumber stated it would be a 2 person job that would take over 4 hours. Aaron said he could do it by himself.
Elite provides awesome reasonable pro services! Recommend for all your plumbing emergencies
Cheryl Noche
1 year ago
Aaron Was so helpful and amazing.He was on time.He fixed a few of my smaller problems right away.Told me exactly what I needed to do.And we set up an appointment for him to do all of the work within two days of the estimate.. You got a good one there.He knows what he's doing.. He completely Saved the day for me.... Being a senior alone and female... I couldn't have asked for a kinder.More knowledgeable person to save the day.. Thank you Aaron!!! Again may I add.. The completion was amazing..thank you sir.
For your professionalism and quick understanding of my problems you save the day sir!!!
For your professionalism and quick understanding of my problems you save the day sir!!!
Zac Bolick
1 year ago
Ricardo was awesome promoting and very informative! Would strongly recommend!
Joshua Harris
1 year ago
Donovan Bologna did a fantastic job. 10/10 got my sink fixed right up. Cant say enough nice things about him as a person and the fantastic work he did. Would 100% use him and elite rooter again.
Sarah Rodgers
1 year ago
Our small HOA needed a plumber for a leak in the front yard. Sr. Plumber Steven Johnson came out and was knowledgeable, kind, and honest. I’m very satisfied and we will definitely be using Elite again in the future and ask specifically for Steven.
Rebecca Estrada
1 year ago
Jerome was so kind and patient, and took the time to explain the drain issue to me in detail. He did the job quickly for the quoted price of $79. Highly recommend!
Mary Hochleutner
1 year ago
Excellent service and timely in emergency situation!
Rusul Rasheed
1 year ago
Aaron is very professional and kind person! He came on time and provided great service in a timely manner.
Amber Dmochowski
1 year ago
Jerome was professional and polite. Great service!
Amanda Fanchin
1 year ago
Mark Herman was great at help snaking and cleaning our shower drain. Extremely knowledgeable. Incredibly nice. Thanks Mark!
Margarita Tomelloso
1 year ago
I liked that everything was done in one day. Also it was accomplished with minimal disruption to my property, I loved that!
Ankit Saxena
1 year ago
Great service, special shout out to Pablo for going above and beyond to fix the leak.
Debra Lawson
1 year ago
Very knowledgeable and professional fixed drains in kitchen that clogged at a reasonable price. I will call for any future plumbing issues !!
Christine Troha
1 year ago
Omar was outstanding. His overall care and concern of our home was heartfelt. He was knowledgeable, professional, and thoughtful in his work. Thank you Omar at Elite Rooter! We would recommend to all of our friends and family.
Michelle H
1 year ago
Mark did a great job!!!
Dan Tomlinson
1 year ago
Aaron was professional and kind. He cleared our main and offered some options to tackle the existing root issue. They provided me a quote and followed up the next day we me by phone. They offer financing. We highly recommend them.
TIME TRAVEL
1 year ago
Elite arrived almost an hour early to work on my request for help. Elite determined the problem and in less then an hour later: Elite had 1.
removed the broken, 2. acquired, and 3.installed a brand new replacement toilet (one pictured here) all for a reasonable price. The staff was friendly and service was professional. Highly recommend Elite for plumbing job.
removed the broken, 2. acquired, and 3.installed a brand new replacement toilet (one pictured here) all for a reasonable price. The staff was friendly and service was professional. Highly recommend Elite for plumbing job.
G Fink
1 year ago
Elite Rooter did an excellent job clearing my drains. They were professional and efficient.
John English
1 year ago
Donovan, the Elite Rooter expert that came to our home was punctual, polite and thoroughly professional. Elite Rooter will be our go to plumbing service provider from now on!
Polly Brown
1 year ago
Kind, prompt and honest. Thank you foe saving the day!
WestAir MDM3
1 year ago
James and Grayson were very informative, polite, and professional. I would work with elite rooter again just because of them.
xyron caballero
1 year ago
Jesse was outstanding, great service
Cash
1 year ago
Omar came out to the house and were able put a camera into my sewer line and let me know the issue with my plumbing. They did not charge me at all for this. Great customer service all around. I ? recommend
Syed MohammadMH
2 years ago
Great job.
House Managers
2 years ago
James. Aaron and Steve are an awesome Trio. James is a specialist in customer service. Aaron is the expert at plumbing. He was very helpful and on point with identifying issues, that frankly, other licensed plumbers could not pinpoint. Steve and Aaron were able to immediately hone in on a problem I had with water from the upstairs tub dripping down to the bottom floor. It was devastating to have that situation, and scary. However, I felt relieved to know exactly what the issues were. James was right. Aaron is a top notch plumber. They dont recommend half stepping or providing frivolous services. They are not only very professional, but pleasant and personable. I wanted to invite them to the family cookout, lol. I know that wouldn’t be professional of me. So I kept that to myself. Nonetheless, I highly recommend this company and specifically, this team. Thank you for your time and services.
Carle
Carle
Kendra Kertson
2 years ago
I had a bad back up and elite rooter came out within 2 hours of calling them and the problem was fixed with in 30 min.
Vince Martinico
2 years ago
Very professional and easy to work with. Dre is the man!
Christopher Read
2 years ago
Omar was great. He communicated prior to his arrival and arrived on time. He was transparent and showed exactly what he was doing as he fixed the issues with my kitchen sink and replaced pipes. I will definitely be reaching out to utilize Omar’s services again.
Han Ke
2 years ago
Easy to work with. Great advice.
David Skillings
2 years ago
Omar was super helpful today! He was able to come within an hour of when i called to get an appointment. He was finished cleaning our drains in less than 20 minutes. Great experience, would totally recommend Elite Rooter!
Blanca Duvaz
2 years ago
Very good work, fast and safe!! Very kind Mr. Omar Hernández recommended 100%
Nicolas Gustafson
2 years ago
Awesome awesome service. The guys came out and worked with me to locate and inspect a failed French drain system. They did more than I could have asked for. Highly recommend.
Trav mc
2 years ago
Steven did a great job snaking our drain. The kitchen sink drains better than ever!
Taylor Gonzalez
2 years ago
I called in the afternoon and they were here within a few hours to fix our clogged drain shower. Very friendly and very quick service! I would use them again.
Andrew Penaflor
2 years ago
Man plumbing issues are no joke and I literally feel like I won the lottery with Elite Rooter. I went through all the feelings of how much is this gonna cost me? Where am I gonna take a shit? My daughter doesn’t like public restrooms where is she gonna take a shit? Who gonna do the job right and not rip me off? Who can I trust?
God works in mysterious ways and he sent me Aaron from Elite Rooter. This dude came out and immediately made me feel at ease. He busted out the heavy duty plunger and reassured me they would get to the problem. When that didn’t work, they sent down the camera and diagnosed the issue as likely being a root problem.
I’ve heard of jobs like this costing as much as it would to buy a new car. But because these men appeared genuine my wife and I said “let’s do it.”
I couldn’t ask for more with Aaron, Jerome, and Omar. These dudes are the nicest, coolest, most hard working plumbing technicians you will ever meet. They dug, cut, reinstated, back filled all in a super professional manner. Their work was so clean, the average person would not even be able to tell there was a huge hole in our front yard where two grown ass men were just working. On top of that, you get a 25 year warranty!!! I don’t know if any other place even offers that. The piece of mind these guys gave us is priceless. Thank you so much for all your hard work. If you have any kind of plumbing issue, call Elite Rooter stat. You will not be disappointed.
God works in mysterious ways and he sent me Aaron from Elite Rooter. This dude came out and immediately made me feel at ease. He busted out the heavy duty plunger and reassured me they would get to the problem. When that didn’t work, they sent down the camera and diagnosed the issue as likely being a root problem.
I’ve heard of jobs like this costing as much as it would to buy a new car. But because these men appeared genuine my wife and I said “let’s do it.”
I couldn’t ask for more with Aaron, Jerome, and Omar. These dudes are the nicest, coolest, most hard working plumbing technicians you will ever meet. They dug, cut, reinstated, back filled all in a super professional manner. Their work was so clean, the average person would not even be able to tell there was a huge hole in our front yard where two grown ass men were just working. On top of that, you get a 25 year warranty!!! I don’t know if any other place even offers that. The piece of mind these guys gave us is priceless. Thank you so much for all your hard work. If you have any kind of plumbing issue, call Elite Rooter stat. You will not be disappointed.
Brenda Shrake
2 years ago
This review is a little late as I just got back from being out of the country. I have used Elite Plumbing a few times and have referred the company to friends and family. I have had success with them in the past. The issue this time was a sewer and water re-pipe. A plan was agreed upon with the project manager prior to the start of the project. From day one, there was miscommunication between the project lead and the workers which I had to continually stop and ask them to call the lead. Work was not completed per the original agreement. The completion of the project was continually delayed and for a week I was told every day it would be completed that day. The crew was late anywhere from 30 minutes to 3 ½ hours. Calls and texts went unanswered. When escalated to the manager after waiting 3 hours for an ETA, the project manager actually laughed at me because I was so mad. They previously leveled the yard and replaced the turf as close to original as possible. This time, the area was not leveled, and the turf was not tacked down. Numerous issues were escalated but eventually resolved and the invoice was paid in full within 15 minutes of receiving the final invoice. However, 2 days prior to leaving the country, I received a notice from a lien company on behalf of Elite Plumbing for an outstanding balance. I made calls to the company requesting to talk to the manager that have to date gone unanswered by the manager. The manager did have her assistant call me to let me know I did not have an outstanding balance, and this is standard procedure but could not clarify what the standard procedure was when there was no outstanding balance. I still have not received a call from the manager to my questions why my personal information was given to another company without my authorization and no breach of contract.
Eddie Salman
2 years ago
Dre was very pleasant and professional. Took quick care of our clogged drains!
Maribel S.
2 years ago
Kendrick was the technician that came out. I was very pleased with his service. He figured out the issue very quick and made sure everything was clean and working properly before he left.
Sean Nardi
2 years ago
Very knowledgeable and helpful!
Vicki M
2 years ago
Kendrick was the technician they sent out and he assessed the issues and figured out what he was going to do in just a short amount of time. He was extremely professional and went out of his way to help us. We were not overcharged for anything the prices were extremely fair. Everything worked perfectly! We highly recommend Elite for “any” plumbing need you may have and the next time we are in need of a plumber, it will be Elite that we call first…100% absolutely!
Autumn Brunke
2 years ago
Omar and everyone I spoke with from Elite Rooter was professional, kind and helpful. The website was easy to use. I quickly received confirmation and Omar arrived on time. He was knowledgable about the problem. He kept me informed and explained in detail what was wrong and how to repair the problem. He and the staff worked very hard for hours to get the issue resolved and I was so please with their work and professionalism. I highly recommend!
Terry Daly
2 years ago
Elite Rooter had no problem coming to my home when I called last minute with an emergency. Everyone is so nice and accommodating. Donovan, the technician, was so polite and professional. He was at our house within 45 minutes of my call. I had waited 5 hours for Rescue Rooter to show up for a scheduled appointment, but they canceled one hour before they were due. Elite Rooter is definitely the only plumber that we will be calling for all of our plumbing needs. They are also less expensive than other plumbers that I have dealt with in the past. Elite Rooter also gave us a discount for my husband’s 20 years of military service. Elite Rooter is the best. Give them a call!
larry brodsky
2 years ago
honest, knowledgeable and fair. I would highly recommend this company and Mark Herman
Martha Hines
2 years ago
Great service. My guy Aaron was thorough and fair priced. Highly recommended
Franklin Kezerian
2 years ago
Great service from beginning to end. The woman who answered the phone was very friendly and had a technician at our house within 30 minutes of ending the call. The technician Kendrick was friendly and professional. He did a great job. Quick and easy and he cleaned up his work areas afterwards. Couldn’t ask for a more stress free service. I would highly recommend Elite anytime you need to get your drain unclogged.
Joan Willett
2 years ago
We very very pleased with the service at Elite Rooter. The office was helpful and polite, setting up an appointment for us exactly when we wanted it. The serviceman, Donovan, called ahead of arrival. He treated our home with respect and solved the clogged shower drain problem in an efficient and timely manner. The price was agreed upon beforehand, and they honored our coupon. We appreciated Donovan’s professional advice and friendly demeanor. All in all, we were 100% pleased with Elite Rooter.
Wendy Pickford
2 years ago
Dre assisted me on a service call, that turned out to be a major pipe problem which caused water damage in the laundry room of the building, he was so knowledgeable and got to work fast and began all repairs promptly to fix the leak and broken pipe. I am so grateful for his service and quick eye to solve the problem at hand. I will recommend Dre with Elite Rooter for all plumbing needs, I am very satisfied with the service and care Dre provided. Thank you.
Dan Mausten
2 years ago
James was great! He came out and fixed our shower really quickly and easily. He was super nice and friendly. Would definitely recommend them to anyone who needs plumbing assistance
Terrance Romero
2 years ago
All done!
Very efficient!
He was on time.
Explained clearly what he was going to do, the price, if it didn’t work he was not going to charge and the possible other needed procedures if the first didn’t work.
Highly recommend !
Very efficient!
He was on time.
Explained clearly what he was going to do, the price, if it didn’t work he was not going to charge and the possible other needed procedures if the first didn’t work.
Highly recommend !
Terri Ellison
2 years ago
I had problems with a hot water valve under my kitchen sink. DONOVAN was so patient, although this boss wanted to charge $800 for parts and labor, DONOVAN was able to charge me $600. Donovan did excellent work and got the job done.. Thank you Donovan!!!!
Christopher Perry
2 years ago
Elite rooter has come out to our home several times and were efficient, great value and easy to work with. Grayson came out and helped us with a clogged shower drain that needed extra attention. Would recommend this company ++
Paulina Llanes
2 years ago
The best experience Aaron Schiebel, they are super friendly, I recommend them 100%, I don't know how to speak English, they were super patient with me.
Linda Spence
2 years ago
I used Elite Rooter for the second time today and they did not disappoint! On time, professional, and reasonably priced. I would recommend them to family and friends!
E M Gari
2 years ago
Steven was great and fixed the water line to my toilet. I would highly recommend
curtis wilson
2 years ago
Good service gave me honest advise
Rainy Holt
2 years ago
Aaron and Donovan have been amazing during this crazy time! 1000/10 experience
Breanett M.
2 years ago
Aaron and Donavan great service! Very kind and helpful glad for their help.
Greg Cooper
2 years ago
Would definitely NOT recommend this service. We called for a clogged drain, a service person was sent over (never mentioned his name and wasn’t wearing a name tag) and was incredibly rude. He tried to tell us that our garbage disposal was broken (which would cost much more to repair). Our usual plumber came later that day and confirmed that the garbage disposal was, in fact, NOT broken. If that wasn’t enough, he decided to insert himself into a private discussion with our neighbor and offered his “legal advice”. Completely inappropriate and unprofessional.
Elvira Mendoza
2 years ago
The plumbing service was great!
Jessie Casner
2 years ago
Aaron was out here within an hour of our call, he quickly assessed the situation, explained what he was doing, the things he would try to resolve the issue (clogged kitchen sink) and what the next steps would be if he saw certain things that would require more intervention than a simple snaking of the pipe. He was fast, honest, and super helpful!
Melinda Falk
2 years ago
A great guy. Very polite and knowledgeable. Fixed our issue. Would definitely recommend him!
harold wilson
2 years ago
Absolutely amazing service. Very knowledgeable and completely upfront about what needed to be done. Nobody wants to deal with a clogged kitchen sink but these are the guys to call when it happens. They waved the $400 charge for the camera snake device they used to see deep inside the pipes to identify the problem. Aaron is the man. If you need plumbing service give these guys a call!
joe vanderwaall
2 years ago
Highly recommend Elite Rooter! Fast and awesome service.
Jenny Lyons
2 years ago
Working with ER was a smooth, efficient, and pleasant experience from start to finish! Kendrick helped us out with a stubborn clogged drain — he was kind, helpful, and took extra time to check surrounding drains for deeper issues. 10/10, would recommend!
Bob Co
2 years ago
Aaron from Elite Rooter came out to my mother-in-laws to diagnose a catastrophic situation in her granny flat. Nothing in the house was draining to the sewer either, so she had to move out for a couple days. Turns out the mainline had degraded to the point of failure, causing a BAD backup. Aaron, and his co-worker Jerome jumped right on it, dug it out, replaced the old cast iron pipe, and she was back in the house in no time. I appreciate the care they took of the property, and the way they worked with the access they had. Thanks from grandma in OB!
Etney P
2 years ago
Aaron is so helpful! Not only did he fix our plumbing issue he changed my flat tire!
Dariela Cruz
2 years ago
We had something stuck on the garbage disposal gears and Steven solved it pretty quick. He was so nice and happy, I had just called a couple hours before and he came quick. Only thing I wished I knew beforehand was that they do have a minimum charge if they solve your issue ($120). I didn't have a problem with it but the person on the phone said it was free for them to come and they will give me an estimate before any work is done. So since mine was so quick he tried to fix it right there and they were able to charge less.
Camille Nix
2 years ago
Melissa was awesome! My new "best friend" scheduled Stephen to come 1st appt of the day for my plumbing emergency. He was AWESOME; super-nice, courteous, professional and knowledgeable!! Grayson even came out & performed a free camera check of my clogged pipes 80 ft out! I made sure to get a small stack of business cards for family and friends! THANK YOU Elite Rooter??
Jason Kaimer
2 years ago
Edgar was awesome. On time; communicative; worked hard to get the problem solved. Thank you.
HealthCoachingForLife
2 years ago
Steven was very professional and clean; he covered the area around the sink to avoid getting the floor dirty. He unclogged the sink - YAY!!!!!!
zach hunter
2 years ago
Kendrick did an awesome job solving my drain issue with the bathtub. Great customer service
Les Luckfeld
2 years ago
Fast and efficient service
Cathy Grubb
2 years ago
Definitely calling Syn if we have future plumbing issues! Always thoroughly goes over our options and the costs of each option. Friendly, knowledgeable and works on weekends! ⭐️⭐️⭐️⭐️⭐️
Bennett Blake
2 years ago
They try very hard
Julie Russell
2 years ago
My experience was horrible. I called because the tenant was in a panic that her tub didn’t drain. I was given a flat price. Once the technician got there he told me it was now gonna cost me $1200!!! I had to pay the tenant for a hotel. The next morning I got a vendor to come out for $125 and took care of the problem 15 minutes.
Virginia Corsey
2 years ago
Everything was awesome. Friendly, polite. Would use them again for sure.
Candice Hobbs
2 years ago
This company is awful. They showed up two hours early with no call. I already knew what need to be done, however the service person would not listen to me. Wanted to check under my house, wanted to take pictures for a charge. Did not want to snake my drain, wanted to charge me $1,350.00 to do a power drain wash from my roof. When I advised I did want there service and to leave they argued with me for 10 minutes. I had to call a family member for help. I had to have another plumber come the next day, did the snake and now my drains work great. I am a senior citizen and fell they were trying to me a service I did need. Would not recommend this company.
Sheri B
2 years ago
James was very informed on the problem we were having and was able to fix it fast with no problem. He was very clean and professional. He even had his own rug to wipe off his feet. I would recommend Elite Rooter anytime especially James.
Roselyn Vizcarra
2 years ago
Edgar P. was awesome. He was very friendly and knowledgeable. We had an issue with our kitchen sink backing up and he took care of it right away (less than 30 minutes). The price was very reasonable and Edgar did a great job!!
Tiffany Keller
2 years ago
Do yourself a favor and call another plumber right now. Seriously get at least one other quote before you let Elite Rooter onsite to do any work on your property. Also, make sure you get explicit terms in writing. They make big promises and then try to get you to take out loans to cover work they said insurance would cover. Their bids are usually a third more than you’ll pay another licensed and reputable plumber. Trust me, it pays to be patient.
Elite Rooter is notorious for hiring unlicensed plumbers, which is legal in California but contrary to claims on their website. However, they also hire completely untrained people and send them out into the field to work on your home. Unless you know something about plumbing and intend to sit there and watch them as they work, be very careful about hiring this company to perform anything more than a simple drain clog removal.
The job they recently did at my home cost over $10k (originally priced at almost $16k) and there were so many CA code violations and erroneously installed pipes (wrong angle, too steep an angle or simply unglued pipes buried and covered with newly poured concrete) that my contractor couldn’t put our house back together without redoing the entire job. In the meantime, Elite Rooter is telling me they won’t refund my money because they gave me a discount. You do that math…
Just a few photos of their shoddy work:
- Vanity sink drain sticks out past where drywall should be set.
- Water bottle shoved in an old tub drainpipe that was still connected to the main drain leading out of the house; this would’ve been a nightmare scenario had it backed up before we discovered it.
- Uncapped pipes at dirt level with dirt filling pipe.
Elite Rooter is notorious for hiring unlicensed plumbers, which is legal in California but contrary to claims on their website. However, they also hire completely untrained people and send them out into the field to work on your home. Unless you know something about plumbing and intend to sit there and watch them as they work, be very careful about hiring this company to perform anything more than a simple drain clog removal.
The job they recently did at my home cost over $10k (originally priced at almost $16k) and there were so many CA code violations and erroneously installed pipes (wrong angle, too steep an angle or simply unglued pipes buried and covered with newly poured concrete) that my contractor couldn’t put our house back together without redoing the entire job. In the meantime, Elite Rooter is telling me they won’t refund my money because they gave me a discount. You do that math…
Just a few photos of their shoddy work:
- Vanity sink drain sticks out past where drywall should be set.
- Water bottle shoved in an old tub drainpipe that was still connected to the main drain leading out of the house; this would’ve been a nightmare scenario had it backed up before we discovered it.
- Uncapped pipes at dirt level with dirt filling pipe.
Lynn Martinez
3 years ago
Elite Rooter came out to my house because I had a stopped up sink. I was thinking since it was still under warranty that it would be a free service. I was told since I had cast-iron pipe and they couldn’t find the problem after running 50 feet of camera they would have to run pipe from my kitchen sink to an outlet (approximately 14 ‘). They would have to cut up my exterior wall and they would cut up my patio to run the pipe in the ground and they would also install a pump that would cost approximately $8000. I opt for the lesser amount of $4700 not to cut up my concrete for the length of the pipe and they could run it on top of the concrete. But they cut up a Square to install a pump, placed it in the ground, covered it with board and gravel and plugged in the electrical cords (2) through the stucco wall into the socket where my garbage disposal is plugged into under the kitchen sink . The next day I turned on the switch to my garbage disposal, and it came on for one second and turned off. I thought since it was old, it probably just wore out. While installing a new garbage disposal, I heard the motor of the pump running. I thought that was strange because I haven’t been running my sink for a day because my garbage disposal was no longer working. I called Elite Rooter to let them know about the pump running. No tech was available to talk to so I requested a call back with my concern. Monday came and I had not received a call back. I called the manufacture of the pump. They told me it was a above ground pump and should not be installed in the ground, and that it should be protected from weather and typically installed under a kitchen sink or protective cabinet if it were to be outside. The cords had been plugged into the outlet incorrectly and the pump had been running 24 hours a day. I unplugged the pump cord and the floater cord and was told by the manufacturer that Elite Rooter did the installation incorrectly. Elite Rooter had my garbage disposal plugged in a piggyback, three prong plug that was part of the floater plug causing it to go out even with the new garbage disposal. Several days later someone came out from Elite Rooter told me they checked my invoice said it was ok to be installed in the ground. I let him know that I have unplugged the pump since last week I’m concerned that it could overheat and cause a fire. He uncovered the pump from the gravel and board and said they would call me later that day. No callback. It has been a full day and a half. I haven’t heard a word. But they have my money and I feel that since they have my money I am now longer a priority or concern. They will get to me when they can. I want a refund they can take their pump and I will call another plumbing company. I would not recommend Elite Rooter. They assured me that everything would be fine the day they came out to give me my estimate and collect my down payment. They said they would take care of me.
Clear answers. Written price.
Need a plumber who will show you the problem?
Elite Rooter technicians diagnose the issue, explain the options, and provide a written price before work begins.
- Licensed and insured
- Local technicians
- Same-day availability when possible
