Got a drain that won't clear, a leak you can't track down, or no hot water? Call the Redwood City office!
Phone lines are answered 24/7. Service is scheduled Monday through Friday, 6:00 a.m. to 6:00 p.m., and Saturday, 7:00 a.m. to 4:00 p.m.
Read real customer reviews and practical plumbing guidance from official local sources for Palo Alto.
Customer reviews
“Jesus was very approachable and straightforward with his explanation regarding my sewer lateral condition.”
“I had the pleasure calling Elite Rooter to replace my water heater. No nonsense quality work.”
“Pablo and Jesus were right on time... Pablo went out of his way to check my water heater setting … will recommend them and hire them again”
Direct guidance from the city or local utility.
Palo Alto's 2026 residential checklist requires plans showing locations and methods for exterior sewer or water pipe repair or replacement, including whether the work is open-trench or trenchless.
City of Palo Alto residential utility repair permit checklistPalo Alto's utility rules assign retail water and wastewater collection to City Utilities and wastewater treatment to the City's Public Works Department.
City of Palo Alto Utilities Rules and RegulationsLocal sources checked August 18, 2026.
Local coverage
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