Got a drain that won't clear, a leak you can't track down, or no hot water? Call the Colorado Springs office!
Phone lines are answered 24/7.
See what local customers say and review city or utility guidance that may matter for plumbing work in Colorado Springs.
Customer reviews
“Steven and his team are fantastic. They are very patient in answering questions I had about my water heater issue and found the best solution for my home and family. Highly recommend this team for any plumbing needs you have!”
“Chris H came and worked effectively, fast and was so nice. He got our line maintenance work done in 30 minutes and was out the door in 45. I will be calling every year to get this done and to prevent backups. We have a lot of trees. Grateful!”
“I had elite rooter come out and look at my tankless water heater that was leaking and was working off and on. They responded within the hour... Kivahn and Steve were very polite and professional... They answered all my questions and were very knowledgeable and thorough. I would recommend them to anyone with a plumbing problem.”
Direct guidance from the city or local utility.
Colorado Springs Utilities says most of the community's water comes from high-country snowmelt along the Continental Divide and travels through tunnels and pipes before treatment and delivery.
Colorado Springs Utilities: Water ServiceColorado Springs Utilities maintains public wastewater mains, while customers are responsible for the four-inch wastewater service line between the home and the utility main.
Colorado Springs Utilities: Wastewater Backup PolicyPikes Peak Regional Building Department lists water-heater replacement and lawn-sprinkler backflow devices among projects that require permits, while noting that minor plumbing repairs generally do not.
Pikes Peak Regional Building Department: Homeowner Permit InformationColorado Springs Utilities recommends opening cabinets around plumbing on exterior walls, insulating exposed water lines, and letting a faucet drip when pipes are at risk of freezing.
Colorado Springs Utilities: Prepare for Cold TemperaturesLocal sources checked August 18, 2026.
Tell dispatch which fixture is affected, how long it has been slow, and whether it has been cleared before. That helps distinguish a nearby clog from a recurring line problem.
When multiple fixtures share the symptom, the problem may be farther down the drain or sewer line. Note the lowest fixture affected and whether wastewater is returning into the property.
Share the unit type, visible leak location, error code, and whether the hot-water problem affects the entire property. The visit should establish whether repair is viable and what replacement would require if it is not.
Choose the local service that best matches the symptom. If the cause is unclear, call the Colorado Springs line and describe what you are seeing.
Wastewater service-line responsibility: Colorado Springs Utilities says it maintains public wastewater mains while customers are responsible for the four-inch service line between the home and the utility main. A line outside the house can still be part of the customer's system. More about Wastewater service-line responsibility
Permit guidance: Pikes Peak Regional Building Department lists water-heater replacement and lawn-sprinkler backflow devices among work that requires permits, while minor plumbing repairs generally do not. Requirements still depend on the property and project scope. More about Permit guidance
Acacia Park is at Tejon and Bijou streets in downtown Colorado Springs.
Driving route to Acacia Park From our Colorado Springs office to this local reference point. We come to your service address.
More local service areas: Pueblo, CO · Castle Rock, CO
FAQs
Colorado Springs Utilities identifies the customer as responsible for the four-inch service line from the home to the utility main. The exact location and condition of a problem still need to be established on site.
Pikes Peak Regional Building Department lists water-heater replacement as permit-required work. The final scope and property jurisdiction should be checked before installation.
Yes. Phones are answered around the clock. The dispatcher can record the issue and explain current scheduling options. Service is scheduled Monday through Friday from 6 a.m. to 6 p.m. and Saturday from 7 a.m. to 4 p.m.
