Customer Feedback & Reviews
Well, THIS is what service should be like in all industries. Excellent communication, courteous, knowledgeable, and giving us the right tips to keep our plumbing working in tip top condition. I sincerely appreciate your time Robert. I'll be referring friends and family over as well.
Great experience! Basilio and Josef were knowledgeable, friendly, and had the equipment (camera snake) to determine what and where the issue was. They prevented dirt from getting around by wearing booties coming into the house and using tarp to prevent any dirt from spreading around. They fixed the problem with fair pricing and provided maintenance tips for the line. Definitely recommend them!
Had a slow draining toilet. Elite rooter showed up on time, augered the toilet and up came roots. Although this wasn’t a permanent fix, I have a working toilet and know what needs to be done.
Team came to the house for a blocked sewer line, not quite within the hour promised, but close... The guys were professional, friendly, and got the line cleared, then ran a camera to see what the problem might be. Their diagnosis was that the sewer pipes were broken and needed replacement-- involving cutting through the slab in the bathroom and digging down to the sewer line there and outside at the cleanouts-- an expensive and disruptive job... We got another plumber to have a look at the sewer line and they determined that what looked like peices of sewer pipe was actually slabs of grease that had dislodged from the sewer line. they ran a power jet wash up and down the line to flush all the accumulated grease out to the street and cleared up the line-- still not cheap but alot less disruptive and less costly.
Very professional. Donald was able to take care of the problem quickly and cleaned up when finished.
Donald Clay was a pleasure to work with and completed our job in a timely manner.
These guys are awesome! Very professional, and they really knew their stuff. Highly recommend!
My washing machine overflowed. Elite Rooter came out and snaked the p-trap. I asked him to snake the clean out which was next to the washer. He didn't do that, saying my p-trap was bad. To replace the p-trap and pipes would cost over $2000.I called another plumber who snaked the clean out and the problem was resolved. Next day I contacted Elite Rooter to ask for a refund and it took days before I could get a person who wasn't a scheduler. Lexi said she agreed I shouldn't pay if they didn't snake the clean out. She said it would take days to get the refund. She was polite, but never returned my calls. Never could tell me when the check would be mailed. It was being processed. My service was on Sept 21, 2024 and I'm still waiting for even a call back. Now my calls and messages are ignored. They were all very polite as they lied to me, and let me think they would make good on this.Their website says "Integrity and Excellence". I hardly think so.
These guys were amazing. I had water flowing from a broken main. They redirected some of their service teams to my house. Gave me great advice. Got the problem solved very quickly. Super friendly, super understanding, super caringDefinitely might go to guys from here on out
It was the worst experience. The plumber who came "fixed the problem" left and I ran the wash cycle again after he left. It flooded my kitchen floor again, just like before. I called and left a message and he said he was on another job but I was his next priority and would come by later. He never showed up. I sent a text and picture of my kitchen floor with water. He called me and asked if he could come the next day. He said he would come at 4pm. I left a locale I was at to be sure I was home. He never showed up nor had the common courtesy to call. I will never call Elite again and got another plumber who fixed the problem the next day with first time quality. I have had service done on my car, house, air-conditioning, etc. but will not recommend their plumbing service to anyone. BTW, I paid via check. Can I cancel the check payment? Yes, but won't. If getting the payment is more important than customer service, you can have it.
Donald was kind and easy to work with. He did not make a mess and did an excellent job.
I called for a drainage problem, and they came right away. It took a while before the job was completed, but I didn’t get charged extra! The technician was very polite.
Elite Rooter OC, was great! Called first this morning, made appointment and Anton arrived right on time. He was very professional & nice, explained everything and cleared the drain.I would highly recommend Elite Rooter and Anton. M.B.
Excellent service. Was done in no time. Definitely honored their 79.00 discount. Donald was Excellent. Will use again and tell my friends.
Quick response and helpful advice. Plugged drain back flowing into shower turned to be a broken pipe. Thanks Anton!
Robert , Randy and Anton are honest, super fantastic as far as helping me. They are understanding to my situation and they go above and beyond to help me. Anton is the best!!!
Highly recommend! Donald Clay was our tech and he was so knowledgeable, helpful and kind. He took time to troubleshoot and went above and beyond to fix the issue. Thank you!
Had a flushing issue, and because of the ease of booking and great communication while booking, I went with Elite Rooter. I was fortunate to have Donald help me resolve the issue. He was extremely knowledgeable, efficient, communicative, and someone I felt comfortable having in my home. Complete professionalism from beginning to end. Will definitely recommend him and Elite Rooter to all my neighbors, especially as pricing was very fair. Highly recommend Elite Rooter
Professional and respectful. Great service and fair prices. Would refer.
I guess I'd have to say I've had more than my fair share of experience dealing with plumbers and plumbing issues. Clogged drains, broken pipes, water heaters gone askew, leaks at the meter, screwed up irrigation systems, blah blah blah. Since moving to this area I've had to yell for help a few times but I've not had anyone make enough of an impression that I would bother to call them for the next incident. My basis for choosing a company and awarding stars begins with the first person I speak to. I want that person to be reasonably pleasant and handle my call in a competent manner. I got that when I called ELITE so I booked an appointment. The gentleman who was to provide my service called ahead to let me know how long it would be before he arrived and he appeared as promised. His attitude and ability to converse as he and I discussed my peculiar problem demonstrated that he was intelligent and knowledgeable. He explained what he was going to do and then set about getting it done. He discovered that the leak, beyond causing a pond to form in my living room, was dangerously located directly above a live electrical power source. The situation required a second person so he made a call and very quickly his supervisor was there to assist him. Another impressive person had arrived. He smiled and introduced himself. His manner was positive, self-assured and professional. I was stressing but his explanation of what was going on and what would be done was clear, simple, reassuring, and that done the two of them smiled, nodded politely and headed out to slay the dragon. They did that rather quickly and reappeared to give me some information and recommendations and I paid my bill which was happily less than I had expected. Will I call someone new the next time I have a problem? Nope, I'll call ELITE. Great meeting you, gentlemen. Awesome job.
The Men were very kind. They made the whole process understandable; so that I knew what was happening with my plumbing repair! Highly recommend 🤗
I quickly received great service for a clogged toilet at a great price. I will definitely recommend them.
Mario was awesome came out ti unclog my drain was on time and very professional.will definitely recommend.edit. i called Elite back for a shower clog. one again awesome service.
I called Elite Rooter for help with my parents home. They were reasonable with their pricing and unclogged their kitchen sink.
The plumber Omar Hernández is excellent because he arrived on time and quickly, he solved the problem like no one else, he explained it to me very well, I recommend it and if it were needed I would not hesitate to call him, thank you Mr. Omar Hernández
The plumbing team did an excellent job with our tub leak. They were on time, thorough, and very dedicated. Reasonable prices too!
Sammi and Sam handled our needs in a timely manner, made sure we were well informed and taken care of and we'll be sure to continue to use them for all our needs moving forward! Sammi made sure to treat us like family and was very kind and informative to my mother in law, which I really appreciated!
Robert was very knowledgeable and did an excellent job fixing our toilet. He was pleasant, and professional, and the pricing was fair.
The team was on time and very professional. San explained our leak options thoroughly and did a perfect job. Highly recommend!
The plumber San was wonderful! He fixed our leak quickly and explained all the options with a detailed quote. Very dedicated and professional.
We had a persistent drain clog, and San from Elite Rooter came to the rescue. He was punctual, very knowledgeable, and cleared the drain efficiently. Exceptional service at a reasonable price!
Elite Rooter is the best plumbing company I've ever used. San arrived on time, was very friendly and knowledgeable, and fixed our leak with great expertise. Their prices are very fair, and the service is top-notch.
San's professionalism and dedication at Elite Rooter truly set them apart. He expertly unclogged our stubborn drains, taking the time to explain preventive measures to avoid future issues. We appreciate his thoroughness and friendly demeanor throughout the process.
DO NOT USE THIS COMPANY.I originally had Elite Rooter snake the drain for my toilet which turned out to be a temporary fix (not their fault). Had them come back out a couple days later for the same issue and put a camera down the drain. Found out I needed all new drain pipes and scheduled the repair, putting down a deposit and financing the rest. I got a second quote a day later that was much more reasonable and included additional repairs so I canceled the service with elite rooter.I've now been trying to get a refund for the services not performed for three months. I've called every single week, and each time I'm told by their call center that my issue has been escalated to a manager, the accounting department and someone will call me. I have yet to ever receive a single call or email from them and had to start a dispute over the financing payments I was being charged for.Once again, they can get someone out to your house, but don't expect anyone to ever follow up with you if there's an issue.Look elsewhere.
They came out in January to look at a clog. We ended up needing all new pipes because we had old cast iron pipes. They quoted us $12k or something ridiculous so we put a down payment down of $1,000. We ended up getting a quote the next day from a different company for less than half the price. We cancelled their service as we got a way better quote.Fast forward to now, March, and we can not get our deposit back. We have tried calling for months and we always get the same response, "we will look into it and call you back". No one ever calls us back and every time we call it's like they have no idea who we are.Customer service is less than stellar to say the least.
If I could give them 10 stars I would and they deserve it. Called this morning and Melissa was quick to respond and get me on their books the same day. Acknowledged their drain cleaning special during our conversation and scheduled me for 3pm-4pm with a prior 20min call from the tech. Jose showed up right on time, inspected the kitchen drain and ran his 75ft snake in the drain and successfully cleared it. Great technician that got it handled and everything was left perfect once again! Thank you for your services!!
WOW!! Johnny was EXCELLENT at not only fixing but finding the Solution as to why my toilet kept backing up!! If I could give him 10⭐️ I would !! Johnny found branches & tree debris as the culprit NOT toilet paper . I’ve had other plumbers over the years , but not if this caliber of Professionalism. Johnny is a true PROFESSIONAL !!Johnny gave me a full explanation as to how this could have happened & very informative !!
I was very pleased with the service from Elite. The problem was not resolved because it is a City problem.Juan was kind enough to give us guidance of who to call, we did, and the City will be out to fix the problem.
Ive have has arron from elite plumbing help me with multiple things around my house, every experience seems to be friendly and very clean afterwards . Hw always greeted me with good afternoon and was very polite when jackhammering. I highly recommend to all of my friends and i figured if tell people about my experience.
Bryan came out to my house to clear some slow drains he was fast, friendly, and efficient. Even got under the house to let me know about some preventative maintenance I should be aware of. Great customer service!! Would recommend.
WORST plumbing company EVER. They did not do what they were contracted to, wouldn't come back to finish the initial work. And the credit company they use must be part of their scam becasue I have been disputing the transaction for alomst a year. No one comes out for an inspection, they just say Elite Rooter has responded, therefore the work was done. DO NOT use ELITE Rooter. DO NOT use Synchronay Bank.
Outstanding customer service! Frankie and Vinny were fast, professional, excellent work ethic. We will use their service again.
Driver of one of the vans blew by el camino jr high and the park at around 835pm on 6/14/22 going around 50 miles an hour for no reason. There is plenty of people walking around this park and neighborhood, as so called professionals they should obey the speed limit.
Service was great, Vinney informed me of all options and problems that could happen with drain clean out
The technician was knowledgeable and professional. The repairs were made quickly and correctly. Vinny, the technician was courteous and a pleasure to do business with.
See what our customer's saying
5.0 Rate
Todays service from Elite Rooter’s employee Omar Hernandez was excellent. Highly recommend. He is very professional and changed water heater promptly and very kind individual. Thank you very much for your great service.
Aide Garcia
@aidegarcia
5.0 Rate
Service was great, Shane was very communicative and arrived on time. He assessed the sink issue I was having and fixed my garbage disposal. Work was fast and efficient. Would definitely recommend.
Daniel C
@danielc
5.0 Rate
We used Elite Rooter today and Steven was fantastic! He was incredibly friendly, professional, and efficient. Steven got the job done promptly, and we were thoroughly impressed with his service.
For any future plumbing needs, we will definitely be calling him again.
Ashley Van Sloten
@ashleyvansloten