Review
I discovered a slow leak in my ceiling on Sunday and called these guys Tuesday morning after getting blown off by another plumber; they were out to assess it within two hours of my call and the technician I worked with (Jr) was awesome. They had the leak repaired same-day, and were incredibly patient as I worked with my HOA to get an emergency shut-off arranged for the building. My only constructive feedback is around pricing and preparedness; I did feel what I was charged was a bit steep to fix a small leak and Jr had to leave the job to grab a ladder knowing the job involved a ceiling leak (this feedback is pretty small, just something that would be helpful moving forward). At any rate, I would work with them again!
Javier kept me informed throughout the repair and efficiently fixed a leaky pipe in a shared wall. This was a very stressful situation and I'm glad he was there to get the job done.
Great service! Super respectful and explained everything, sink working great now!!
I had an outstanding experience with Elite Rooter, especially thanks to their technician, Quentin. From the moment he arrived, it was clear he was knowledgeable and experienced. He took the time to explain every step of the process, making sure I understood what was happening. His professionalism and expertise made me feel confident the job was being handled correctly. Quentin worked efficiently and kept everything clean and organized. I highly recommend Elite Rooter, and if you’re lucky enough to have Quentin as your tech, you're in great hands!
There is a older guy and a younger kid working on hampden and chambers driving the pickup with a trailer and I asked the guy to move his truck 2 feet and he was on his phone and ti busy to pull forward 2 feet in turn I had to go back and all the way around to get to a spot that would of took me 30 seconds.also his attitude towards me was totally u professional, I will NEVER use this company in my lifetime. Boo hoo
Thank you so much!Junior arrived within 30 minutes of my intial call and did a great job. Had some other issues, so his backup Augie showed up within 5 minutes, and they were able to fix the problem in an hour, and then some! Also added some Plumbing 101 info on what needs to be done, thanks to them. Will be looking into additional plumbing work, because it's an old house, and will definitely be using Elite Rooter to get that done. Great job!
It was a wonderful thing for me to have chosen Elite Rooter Company among the choices that I had to choose from to do the drain at my house which had clogged over the weekend where by they sent me two good guys Named Denis and Braden who did a great job with quote for the job, I can recommend them to anyone who has issues with the drainage.
Junior, the technician, was quick to find the problem and quick to resolve the issue. Will trust Junior for any other plumbing needs from here on. Excellent service.
Yes had Quinn come out just a few hours after I put work order in. Was very prompt and knowledgeable. Was able to troubleshoot and fix problem easily. Highly recommend
I had an issue with my toilet this past weekend. When I got around to finding a plumber, I called Elite Rooter and they were able to send someone out within an hour and a half of me calling! Aaron came by and explained everything to me to make sure I understood what I was going to need to get the job done. I will absolutely be recommending Aaron again!
Booked this appointment Saturday morning and done before noon the same day! Great, efficient service. Thank you Isaiah!
Fast response time and accurate service. Jr was extremely dedicated to getting the job done right the first time. I would highly recommend.
Reed did a great job. He was flexible and helped get my french drains cleared.
Quentin was great! Professional and thorough definitely recommend him for your plumbing needs!
Chris helped us figure out our leaking sink and even took the time to go out and find the part that we needed. We ended up having to fix the whole drain and he helped us get the right equipment and fix it quickly. He was super personable and a joy to have. Definitely will use again!
Highly recommend. They were extremely professional and did amazing fast and thorough work. We hired them for a simple kitchen sink unclogging but found out the problem was bigger than we thought. They were able to assess the problem very quickly and even got a team to come out the very same day so that we were able to use our sink again without any delay.
Quentin was awesome. He took care of our situation and was very knowledgeable and professional.
Elite rooter came out to clear a shower drain. They said they couldn’t get the drain clear and made it seem like some huge issue with the plumbing. I had another company come out the following day that cleared the drain in 2 minutes and said he had no idea why elite rooter wasn’t capable. Save your money, hire someone capable the first time. NOT ELITE ROOTER.
Reed was awesome, knowledgeable and very professional. I would highly recommend for future plumbing needs.
Junior helped me out so much he fixed my problems right away he was very respectful and did a amazing job i definitely recommend.
Junior did an excellent job! He was efficient, attentive, and demonstrated a strong understanding of his tasks. His ability to handle responsibilities with such professionalism was impressive. Overall, Junior's performance was outstanding and truly commendable.
Do not call them in an emergency. Had a main sewage line backup, had the tech come into my basement, he agreed to clean out the sewage line of roots, debris, etc. for $350.An hour later, he tells me he's 'done' and shows me a video - sewage line still has roots, and tells me that now it will be $2000 for him to clean those out. Classic bait and switch. Would rate 0 stars if I could.
Great!! Junior was excellent and amazing as well as the other workers , shocking to see a young kid with so much potential and skills to get the job done , honestly just great work !!
Isaiah was fantastic. Quick and affordable they solved my problem same day!
I called Elite Rooter to address a leak in a laundry room. I was expecting that they would clear discharge sewer lines coming from that room, and that would address the problem. The technician took his time to find the underlying issue, and found it was a door threshold that had lost its integrity and leaked during a rain storm. The technician advised me of the actual cause of the water damage, and was honest stating that a rooter job would not take care of the issue.Thanks for the honesty.
Complete rip off! Came and just charged me for a drain cleaning and said that I’ll be needing $3,800 worth of work. Contacted another company and they actually did the drain cleaning and all fixed now without the huge rip off charge!
Representative was extremely personable and professional. He came in and was able to troubleshoot our issue and get it fixed quickly. He also let us know what we needed to do for avoiding further issues in the future. We definitely appreciate the service and getting our shower back up and running in one visit.
Dennis, Brandon, Jose, and Juan did an amazing job replacing and repairing the plumbing under our basement floor!
What's up with your drivers on 470 cutting people off? We can only imagine that a business with disrespectful drivers doesn't respect their customers cuz everybody in Denver is your customer or not. Let me figure out how to post pictures of this driver and the number on the vehicle
We called Elite Rooter with an urgent plumbing issue and they showed up the same day to fix it. Quentin did an amazing job of explaining the issue, why it happened and what he can do to prevent it from happening in the future. He worked tireless to fix our issue and was very friendly throughout the experience. He also took a lot of photos and documented everything he did to help us with the insurance claim.
Quentin is a stand up guy that went out of his way to help us out and make sure the job got done properly. The initial crew left a pretty haphazard hole in my floor in the process of the repairs to my drainage pipe, but Quentin came out on a different day on his own time and cleaned it up all by himself to make sure it was easier for us to repair the tiles. Very genuine and knowledgeable guy and I'm definitely going to work with him again. He's the real deal.
Very well done work and honest employees. Knowledgeable and experienced.
Technician showed up within 2hours of calling was very professional and did a quick thorough job. Great experience with this company.
Elite rooter was super helpful when I was having an emergency with my sink. They were a bit behind schedule, but everyone I talked to from on the phone to the plumber that showed up was helpful and polite and explained everything thoroughly.
Very professional, very friendly and informative. These guys are great to work with. Highly recommend.
Worst service ever. Not professional at all. I was told that the main line was broken and that they needed to break the concrete to fix the pipe. They also told my girlfriend that there was a blockage from the toilet to the clean out since they couldn't get the snake down the pipe and another blockage from the clean out to about 6ft down the line since there camera just drops even though they couldn't get a clear picture. After all there services it cost me $325 for them to come out and look at it. I feel like they was not honest and was just trying to make a big sale. I was told the do not deal with insurance company's and we will have to pay $4800 for them to cut out a section of the concrete and fix the pipe that was collapsed. After I told them we are gonna find a company that takes insurance they gathered up all their tools and left in hurry. They left a mess by the clean out where they put the snake and the camera. I had another company come out later that night and they cleared the drain with the drain scope and didn't charged me because he was out here estimating it. I don't know if it was the wrong people or if they try to do this to everyone but I feel they are not honest because they told me one story and told my girlfriend a different. I would not recommend them to anyone.
Isaiah S. was very efficient in hopes to unclog our drain. Our drain issue was beyond the initial clog, he called for back up to verify the specific situation. We appreciated his thoroughness and care to identify the problem, and to protect our wood floors and cabinet. Thanks Isaiah! Would request him again.
I called Elite Rooter for a clogged kitchen drain after a remodel. Shon amd Dennis were able to troubleshoot my drain lines and found that I didn't have a clogged drain but rather a vent issue. They spoke to my contractor over the phone who had never seen this before and gave him some options that could solve the problem. They were great to work with and I will definitely call them again when I have any plumbing issues.
I had a terrible experience with Elite Rooter. They came to fix a clog in our main drain but ended up making the problem worse. They removed our toilet to access the main sewer line and when they claimed the job was complete, they hadn't even bolted the toilet back on. About an hour after they left, my basement drain backed up again and water was shooting out of the unmounted toilet. I called them back to come out and they said they didnt offer after hours service and I would have to wait until the next day. I told them don't bother and I called Roto-Rooter, They came out within and hour and had everything fixed within 2 hours. they were appalled at the mess and incomplete job Elite Rooter left. Elite Rooter finally promised a refund since they didn’t complete the job successfully, but it's been a month and no one will get back to me. Extremely disappointed with their service and lack of follow-through. Avoid this company at all costs.
Used Elite Rooter to repair a collapsed pipe that required concrete to be demo'd out then replaced. When they set everything back, we were hearing a wind current, and smell that hadn't been there previously. I thought we were hearing the sewage. They pulled the toilet back up and after calling a more senior person out, they attributed it to the Radon fan system under the house. That was what was happening, and it made sense that the smell was similar to a crawl space. Elite, however, said we needed to call the radon system's company to correct the issue. I implored how it could be their fault, and told them that it seemed like the repair work was not sealed off completely, and got shrugs and disinterest. We decided to pull the toilet out and look ourselves. We removed the flange, which was not bolted down at all, and found a huge gaping area in the concrete. See photos. They also seemed to overcharge me by over $250 for financing, and when I asked, the guy told me it was the amount I was approved for not the amount I'd be charged. This was completely false, and I wasn't sure how to fight it at the time. The plumbers are untrustworthy and full of false information. I'd not recommend Elite for any work._Also tried to reach out after the Response from owner. Called company and left information twice to be contacted. The second time they gave me the managment's email. I then sent an email with details after not hearing back for a few weeks. I've managed to complete my pregnancy and have a child, and no one has gotten back to me. The "sincere apology" is not accepted, and sure doesn't feel very sincere.
See what our customer's saying
5.0 Rate
Todays service from Elite Rooter’s employee Omar Hernandez was excellent. Highly recommend. He is very professional and changed water heater promptly and very kind individual. Thank you very much for your great service.
Aide Garcia
@aidegarcia
5.0 Rate
Service was great, Shane was very communicative and arrived on time. He assessed the sink issue I was having and fixed my garbage disposal. Work was fast and efficient. Would definitely recommend.
Daniel C
@danielc
5.0 Rate
We used Elite Rooter today and Steven was fantastic! He was incredibly friendly, professional, and efficient. Steven got the job done promptly, and we were thoroughly impressed with his service.
For any future plumbing needs, we will definitely be calling him again.
Ashley Van Sloten
@ashleyvansloten
5.0 Rate
Syn was very quick to fix my clogged shower drain. Moreover he took time to explain everything he was doing, was very courteous and clean, from wearing protective socks over the boots, to cleaning up the workplace and leaving it in better shape than it was when he walked in, even with air freshener touch.
Syn’s work has earned my trust in the company, and I won’t be looking further next time, God forbid, a plumbing problem arises.
Jasmin Ibrahimovic
@jasminIbrahimovic
5.0 Rate
Definitely calling Syn if we have future plumbing issues! Always thoroughly goes over our options and the costs of each option. Friendly, knowledgeable and works on weekends!
Cathy Grubb
@cathygrubb
5.0 Rate
Mark Herman is THE best. His knowledge and authenticity is top tier. He was able to get my broken hose spigot completely fixed in about an hour. Seriously a pro at what he does. I really appreciate the same day service since I had to shut my water off from the broken spigot.
I was super stressed about not having access water in the house but Mark was calm, cool, and collected and assured me that he would be able to fix it. 10/10 recommend Mark and will be coming back if I need more help in the future. He’s very friendly, communicative, and efficient. Thank you!!!!
Paige Timmons
@paigetimmons
5.0 Rate
Zac did an amazing job fixing our leaky toilet. He was very informative and professional. The price was reasonable, and the service was top-notch.
Eddie Weber
@eddieweber
5.0 Rate
Agustin from Elite Rooter was incredibly professional and friendly. He resolved our bathroom leak promptly and left the area spotless. Highly recommended!
Callie Barker
@calliebarker
5.0 Rate
I called them out to help me with a backup and overflow in my condo. Edgar went above and beyond to diagnose the issue for me.
They were very helpful and professional. They helped to document the issue and communicate to the building for me. Highly recommend!
MB
@mb
Much thanks to Elite Rooter technician Pablo Jimenez. He came to fix two of our leaking toilets. He diagnosed the problems fairly quickly and offered efficient and reasonable solutions. He was also friendly and courteous. We certainly are going to call him for our next plumbing issues.
My mom’s bathroom toilet was clogged so we called Elite Rooter and wow they answered right away and sent someone out very fast! Pablo was our technician and he was amazing very professional knowledgeable and efficient! We’ve never hired a plumber before but going forward we know who to call I highly recommend if you need plumber please call Elite Rooter! They are the best!
Loved that they went to find a custom part (higher seal) to fit my toilet. Very responsive and good value for price balance
Oscar was great - very reliable, patient, and trustworthy. Got the job done at a super reasonable price and with a smile. Would use again.
Elite Rooter did a FANTASTIC job for me, with a tricky sewer line and clean out job! David and Pablo communicated all options and did a GREAT Job! They took before and after pictures, as well as followed up to make sure I was happy with the work and if I had any questions! 5 Stars!!!!
They were very punctual, great job of communicating & went above & beyond to fix my problem. Oscar was my technician and was very kind & professional! Would definitely use them again!!
David and Pablo were very professional and communicated with myself and the owner throughout the process. They determined the issues quickly and after receiving the approval to fix it, they resolved the issue quickly.Would highly recommend David and Pablo!
While Elite Rooter resolved my drainage issues, I feel they could've been better in explaining my options and helping me identify the most cost effective method. I ended up spending more than anticipated. They provided me two options, one which they explained would solve my issue by replacing a line. But it didn't, so I then needed to do the first option as well which resolved my issue, but was an added cost. They are the experts! And, I'm sure they have seen my issue in other houses. I feel like I spent more than I needed to get my drain back in service.
On time and great price.David kept me informed throughout the work he was doing. I will definitely use them again
Was able to get an appointment for the same day to snake a kitchen drain. Daniel came over within the 1 hr window. He covered the floor and wore shoe covers. He was able to unclog it.
I called this morning due to a clogged tub. They gave me a quick apt within the next two hours and Daniel fixed the problem very quick. He was very knowledgeable and took the time to explain the cause of the problem and how to prevent it in the future. I would definitely recommend this company.
Pablo was very helpful. He explained what I could expect, how much it would cost, and did everything to my satisfaction. He was running behind and worked late to get my job done.
Great service. Had a clogged drain under the slab and pablo was able to clean everything out.
Simple, booked an appointment for a water tank replacement today at 12 and no one ever showed up despite me calling 3 times and telling me that the plumber was going to give me a call and was “a little behind”. It’s now 6:30pm and haven’t gotten so much as an update from anyone. Please, fix that for your future customers. People can’t afford to call off of work just to not have their appointment show up
With Elite Rooter and Pablo Diaz on their team make a dream team! His service was excellent and guide us throughout the process to make sure that we are fully satisfied with his service he is providing! I have worked with many pluming companies and all they want is all temporary fix and not explaining the issues why we are having this problem. But with Pablo he explained everything if we just unclog the drains this can come back in no time! I guess some plumbers just want the ongoing income instead of fixing the actual problem! Now I have peace of mind in the home I live in and I highly recommend working with Pablo and his team! Just note I never really spend time writing a review but this man has to be noticed with his profession and knowledge! Thanks Pablo and his team!
Daniel and Tony came out to my job (a non-profit) and saved me over $2000 that another company wanted to charge me. They were wonderful. Professional and quick. The nicest guys. I will be recommending them to everyone I know!!!!
I cannot speak highly enough of Elite Rooter's dedication to quality service. David swiftly resolved our bathroom leak, ensuring no further damage occurred. His friendly demeanor and informative approach made the experience seamless, and the pricing was surprisingly reasonable for the level of expertise provided.
