Municipal water and wastewater utility
Phoenix Water Services provides both water and wastewater services and maintains the City's water and sewer infrastructure.
City of Phoenix: About Water ServicesExpert Plumbers in Phoenix, AZ
Got a drain that won't clear, a leak you can't track down, or no hot water? Call the Phoenix office!
Phone lines are answered 24/7. Service is scheduled Monday through Friday, 6:00 a.m. to 6:00 p.m., and Saturday, 7:00 a.m. to 4:00 p.m.
Book the right visit
What do you need help with?
Pick the closest match. If nothing quite fits, call the Phoenix team and tell us what's going on.
A drain is slow or blockedSink, shower, toilet, or floor drainSeveral fixtures are backing upFind the blockage with a camera inspectionA pipe is leaking or pressure has droppedPinpoint the problem before repair work startsHot water is gone or the tank is leakingCheck the water heater and talk through repair options
Phoenix plumbing team
See what local customers say and review city or utility guidance that may matter for plumbing work in Phoenix.
Customer reviews
Reviews from Elite Rooter customers
★★★★★December 2025
“Eric and Nate came and changed out our water heater. Eric was prompt and efficient. Very professional. He explained everything very well and worked with us to address all our needs. We have worked with Elite Rooter in the past and everyone who has ever come to our home have always done a fantastic job... Very happy with the work Eric and Nate have done today.”
Google review associated with the Phoenix officeGoogle review
★★★★★July 2026
“Eric and Jevon arrived on time and went right to work on our clogged kitchen drain. They put a camera down the pipe and found excess buildup, then high-pressure cleaned the pipe throughout the entire run and solved the problem. Very professional throughout the entire job and respectful of the property.”
Google review from the Phoenix teamGoogle review
★★★★★April 2025
“Martin did a great job breaking down my exact needs for my water heater replacement. Thank you.”
Google review from the Phoenix teamGoogle review
Local plumbing details
Direct guidance from the city or local utility.
Minerals contribute to hardness
Phoenix explains that calcium and magnesium from source-water soils contribute to hardness and that water heaters should be flushed to reduce sediment buildup.
City of Phoenix: Water Services FAQsLocal sources checked August 18, 2026.
Start with the problem you can see
No hot water, temperature changes, or a leaking tank
A water-heater visit should establish where the leak or heating failure starts, whether the existing unit can be repaired, and what replacement would require if repair is not the sound option.
One slow drain or several backed-up fixtures
A single slow fixture may point to a nearby branch line. Several fixtures backing up together can indicate a larger drain or sewer-line problem. Tell dispatch exactly which fixtures are affected and whether wastewater is coming back into the property.
Unexplained water, damp areas, or falling pressure
Share where the water appears, when it started, and whether the main shutoff is accessible. That gives the technician a clearer starting point for leak detection or pipe repair.
Phoenix plumbing and drain services
Choose the service that best matches the symptom. If you are unsure, call the Phoenix line and describe what is happening.
Phoenix water and water-heater sediment
Phoenix Water guidance: The City explains that calcium and magnesium contribute to water hardness. Conditions still vary by property and water use. Learn more
If the hot-water supply has changed, note whether the issue affects every fixture, whether the water looks discolored, and whether there is moisture at the tank. Those details help separate a fixture issue from a water-heater problem.
Before the appointment
- List every fixture affected and when the problem began.
- Photograph visible leaks, corrosion, or error codes if it is safe to do so.
- Clear access to the water heater, cleanout, shutoff, or problem fixture.
- If water is actively damaging the property, shut it off when safe and call right away.
Questions Phoenix homeowners ask before booking
Can I call Elite Rooter Phoenix after normal service hours?
Yes. Phones are answered around the clock. The dispatcher can record the problem and explain the current scheduling options. Regular service hours are Monday through Friday from 6 a.m. to 6 p.m. and Saturday from 7 a.m. to 4 p.m.
How do I know whether to request drain cleaning or sewer service?
Describe which fixtures are slow or backing up. A local fixture may need drain cleaning. Several affected fixtures, wastewater returning through a lower drain, or a recurring main-line blockage may call for camera inspection or sewer-line work.
Will I know the price before work starts?
Elite Rooter offers free in-home estimates with no trip or dispatch fee. The technician examines the problem and presents the price before approved work begins.
Phoenix office
Phoenix, AZ
319 E Watkins StPhoenix, AZ 85004(623) 469-4660Open Google Maps
Need a plumber?
Tell us what's going on.
Call the Phoenix team or book online. Tell us which fixtures are affected, when it started, and whether water is leaking right now.