Water source and hardness vary
Tucson Water says its potable supply comes from local aquifers and Colorado River water, the blend varies across the service area, and the delivered water tends to be hard.
City of Tucson: Water QualityGot a drain that won't clear, a leak you can't track down, or no hot water? Call the Tucson office!
Phone lines are answered 24/7. Service is scheduled Monday through Friday, 6:00 a.m. to 6:00 p.m., and Saturday, 7:00 a.m. to 4:00 p.m.

See what local customers say and review city or utility guidance that may matter for plumbing work in Tucson.
Customer reviews
“Look no other place for plumbing needs. I had no hot water and couldn’t find any help and got lucky with this company... I cannot believe the level of service!”
“Manual Ramos was very professional and explained the process. Also ran a camera through the pipe to show the build-up that might cause a problem in the future and recommended that I consider having the pipes water jetted.”
“Great job, didn’t take long at all to inspect and flush our hot water heater, great communication leading up to and during the appointment. I’ll absolutely call them again when we need it!”
Direct guidance from the city or local utility.
Tucson Water says its potable supply comes from local aquifers and Colorado River water, the blend varies across the service area, and the delivered water tends to be hard.
City of Tucson: Water QualityThe City lists permits for plumbing work such as water-softener installation and sewer connections, and notes that sewer projects may also need Pima County approval.
City of Tucson: Permit Exemptions and RequirementsLocal sources checked August 18, 2026.