Customer Feedback & Reviews
Quentin was courteous, prompt and considerate! Excellent Job and he cleaned up afterward!! Definitely recommend!!
Quinten was awesome! He explained everything thoroughly and clearly, presenting options. Highly recommend
David was prompt, courteous, knowledgeable and extremely helpful. Thank you!
We had a fantastic experience with Quentin, quick and speedy service with amazing customer service. He recommended on what to do for the future, we appreciated him so much!!!
Quentin was fantastic in his service! Very professionall and great to work with! Booked him twice already! Will definitely be going back to him again!
David got here in around 30 mins, which I would call FAST. Got in and out, unclogging our kitchen sink, all for $79 and no upselling.
Reed came out promptly during Thanksgiving and solved my clogged sink within 20 minutes! Thanks so much Reed!
Reed showed up within two hours of my call and rooted my line just before closing on a Thursday night. I had water backing up into my laundry room, and I was able to avoid a catastrophe. Very professional, kind and responsive. Great to work with and would highly recommend.
Polite, professional, respectful, knowledgeable and fast. Very pleased with service. Victoria
Quentin did an awesome job helping my grandma fix her toilet and re routing her water main. He was very respectful and knowledgeable explaining to me what he did to fix her water main. I would highly recommend elite rooter is by far the standard for any pluming in Colorado by far.
These guys are awesome! They came out and took care of our issue the same day and went above and beyond to help us out! Super friendly anf respectful and kept us updated throughout the whole process! Will definitely be calling these again!
I just wanted to share how impressed I was with the service from Elite Rotor. They were fantastic! The technician did a thorough job, was super friendly, and even went the extra mile to clean up my bathtub, which had been full of gross sewer water.It’s rare to find such excellent service, and I really appreciate the care and attention they provided. I’ll definitely be recommending them to others!Bonus, he even got this giant root out of my sewer pipe!!! see picture belowThanks, Kate
Quick easy and affordable. They called when they were on their way, were upfront with the costs, and got the job done quickly.
Thank you very much. I really appreciate it read. Because he helped me a lot to understand what I needed to know and I hope he has a rest of a good day.
Chris came over within a few hours of me getting in touch with them for what I thought was an emergency plumbing issue, and he was super helpful. He checked the whole house for leaks, did a full inspection, and the price was super reasonable. These guys are very responsive and professional, I would definitely recommend them!
Very happy with their service they were quick to respond and were reasonably priced our service person was very professional thanks muchfmw
Showed up on time, diagnosed and fixed the issue quickly and cleanly. Great folks will use again.
We had a mystery noise that sounded like water running through our pipes in the basement.We selected Elite Rooter after checking their BBB status and customer reviews. The company sent out Reed, a plumber who quickly determined there was an outside faucet that had a crack in the housing. Fortunately, there was no evidence of water damage inside or outside of foundation wall. He explained clearly our 2 repair options. After Reed's supervisor was apprised of the situation, we approved the best repair option for us. Job was done efficiently & we managed to save a little money, too.Thank you, Reed, & Elite Rooter & Plumbing for quickly solving & preventing further problems & thus saving us even more $$$.
Quentin was great - he was so fast and knowledgeable and our leak was resolved immediately!
Junior was a very good plumber. He was very helpful and very respectful he went over and beyond to make sure our property was well, I think you all should put him in his dad's position and make the dad do the plumbing? Great job thank you
Junior and Joel did an excellent job. Explained everything well and very professional. Thank you so much
Such a lifesaver! They came to unclog our toilet on short notice as an emergency and they were able to unclog it quickly and efficiently, explaining the process and different options. Highly recommend!! Will definitely use them again for our future plumbing needs
I am extremely impressed by the care and professionalism shown by Elite Rooter. They went out of their way to make sure they could help us before coming out and charging us for a visit. Dennis was particularly helpful. We will absolutely use them again and recommend them highly.
This review is a little late as I just got back from being out of the country. I have used Elite Plumbing a few times and have referred the company to friends and family. I have had success with them in the past. The issue this time was a sewer and water re-pipe. A plan was agreed upon with the project manager prior to the start of the project. From day one, there was miscommunication between the project lead and the workers which I had to continually stop and ask them to call the lead. Work was not completed per the original agreement. The completion of the project was continually delayed and for a week I was told every day it would be completed that day. The crew was late anywhere from 30 minutes to 3 ½ hours. Calls and texts went unanswered. When escalated to the manager after waiting 3 hours for an ETA, the project manager actually laughed at me because I was so mad. They previously leveled the yard and replaced the turf as close to original as possible. This time, the area was not leveled, and the turf was not tacked down. Numerous issues were escalated but eventually resolved and the invoice was paid in full within 15 minutes of receiving the final invoice. However, 2 days prior to leaving the country, I received a notice from a lien company on behalf of Elite Plumbing for an outstanding balance. I made calls to the company requesting to talk to the manager that have to date gone unanswered by the manager. The manager did have her assistant call me to let me know I did not have an outstanding balance, and this is standard procedure but could not clarify what the standard procedure was when there was no outstanding balance. I still have not received a call from the manager to my questions why my personal information was given to another company without my authorization and no breach of contract.
Chris did a great job fixing my plumbing issue and was very great at talking me through everything that needed to be repaired
We appreciate the service department and the technician. They responded to our place of residence within a couple of hours. They offered a fair better and fair price to complete the job. Cleaned up after the job. Very personal company. Thank you.
My name is Dalton I had a emergency backup and called Elite plumbing Juniors response time was immediate his work was fast efficient and helped identify the cause of my problem junior was very professional and did his job in a clean and timely manner
Javier came very quickly to get my line cleared. Thank you Javier and Ruben!!
Chris and Dennis were awesome on snaking and assessing our home sewer situation, friendly and professional. Excellent communication.
I discovered a slow leak in my ceiling on Sunday and called these guys Tuesday morning after getting blown off by another plumber; they were out to assess it within two hours of my call and the technician I worked with (Jr) was awesome. They had the leak repaired same-day, and were incredibly patient as I worked with my HOA to get an emergency shut-off arranged for the building. My only constructive feedback is around pricing and preparedness; I did feel what I was charged was a bit steep to fix a small leak and Jr had to leave the job to grab a ladder knowing the job involved a ceiling leak (this feedback is pretty small, just something that would be helpful moving forward). At any rate, I would work with them again!
Javier kept me informed throughout the repair and efficiently fixed a leaky pipe in a shared wall. This was a very stressful situation and I'm glad he was there to get the job done.
Great service! Super respectful and explained everything, sink working great now!!
Long review warning but there is some useful information/insight in this if you want to understand Elite's compensation model driving their employee behavior.I had a shared sewer line back up at a rental property. Main line is shared between my unit and the duplex neighbors. I had used Elite in the past to do a main line clean out, as others have noted, the $79 clean out miraculously does not end up being $79. Elite was called out to hopefully clean the main line and mitigate the main line back up.We were told the line could not be cleaned and we needed to reline a section. Knowing that this line was the older, 4 foot clay sections, this made sense. Price quoted for this was $11k. We agreed to get started.Again, after they got started, they said there was an offset where our line connected to the city sewer, the tap as it is called. This offset was "bad and could lead to future issue and the city inspector recommends you address it" was what we were told. For another $26.5k, which was a "special" discount price, they could address this issue as well. This did not pass the sniff test and we declined the repair/replacement of the additional 50 feet and the offset at the tap.The project manager told me repeatedly, even though it was not standard, his crew would replace the brick pavers that were being removed to replace the 30 foot section of line with the belly. I had discussed this with him on the morning of 9/23 after they had backfilled the trench. On 9/23 I was told that the job was complete, so I paid my outstanding half. The pavers were not replaced and dirt covered a cleanout. When asked about this the project manager told me it was going to look bad so they were not putting them back, see pic of pavers stacked against the fence. I was told by the person trying to collect "they were replaced with a rough finish."After realizing that they were pretty scammy, I paid for a 3rd party to come in and scope the line from the house to the city main. I wanted to check their work so to speak as the "inspection report" that they provided was roughly 3 lines of text.They did replair 30 foot section of clay pipe with PVC. They did add (2) cleanouts, one of which they left buried under dirt. They also introduced an offset at one of the junctions of the new PVC section to the clay section. This offset was roughly equal to the offset at the city tap that they recommended being addressed for an additional $26.5k, see photo.The main issue at the tap, per the 3rd party inspector, was the root intrusions. They could not be bothered to clean the line from the house to the tap and remove the intrusive roots that were more problematic than the minor offset they wanted $26.5k to address, see photo.The thing they are proficient at, other than trying to upsell unnecessary repairs, is following up on invoices, regardless of if they did what they said they were going to do or not.You can find some interesting information in Colorado court of appeals case No. 23CA1728.Elite pays their field manager roughly a 31% commission on any sale over $1000 per the numbers in that court case. It is no wonder they they try to upsell and find things that "need" to be addressed, whether real or not. While everyone likes to make money, that kind of a compensation structure will inevitably lead to bad behavior in my opinion.In reading though the negative reviews here, quite a few of them seem to be driven by the Elite Rooter compensation model of paying a high commission, ~31%, on sales of greater than $1000. This would drive their team to look for "issues" that put the repair over this threshold in my opinion.
